LOCAL SEO Agency
Get your business found in local search results through optimised Google My Business, Bing listings, and local citations.
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Why Local SEO Is Important in Australia
SEO for local businesses can give your business the boost it needs and help prospective clients find your business through local search. When properly set up by an expert team, it ensures that the people searching locally for your business's services will find you on page one of their local search results.With a robust understanding of local search behaviour, suburb-specific targeting, and unique optimisation strategies for your Google business profile, the Q Agency team uses its expertise to help clients improve their ranking in high-intent local search results, while connecting them to their potential customers.
Local SEO: How It Works
Whatever your industry, local SEO will increase the visibility of your business in Google Search and Google Maps, placing it at the top of minds when prospective clients need you most. Here's how it works.
Google My Business
Google My Business (GMB - formerly known as Google Business Profile) is where a local search lands first. It is a free tool that allows you to list your essential business information online so that local customers can find you. It is also a digital storefront that allows you to post updates about your business, respond to customer reviews, and control how your business appears in search results. We'll work with you to optimise your Google Business Profile, so that it includes essential information - your company name, address, contact information and business hours - as well as other details your potential customers need to know.
Local Keywords
As with conventional SEO, valuable location-specific keywords are crucial to ensure that your local audience can find you. We'll help you spot the local keywords that the potential customers are likely to use when searching for your business, including the name of your suburb, city and, if relevant, broader region, as well as search common phrases such as 'near me'.
NAP Citations
Consistency is key in local SEO, especially when it comes to your business's basic information: name, address and phone number (NAP). The Q Agency team will ensure that all NAP citations of your business are consistent across all local directories in your area. This will reinforce the local identity of your business while helping you cultivate trust with potential customers.
Reviews and Engagement
Another factor that will help your business rank well in local SEO is your business's engagement with the local community. Have your customers left reviews? Have you responded to them promptly? Have you received negative reviews and addressed them? Customer feedback that has been promptly responded to is another factor that will help your business improve local rankings.
Local Content
Does your business's website contain content about recent or upcoming local events or news that are relevant to your nearby customers? If such events or news are relevant to your business, it's worth having such content on your site, as it reinforces the standing of your business as an important and trusted local organisation - and, ultimately, shows impressive local seo results.
Like your business's website, your GMB profile is not set in stone, and for good reason: the world - including your local community - is constantly changing, and your business's online presence needs to reflect that. Because of this, GMB allows you to alter and update information when you need to, such as when your business changes its address, phone number, other contact details or even its name. Keeping information updated is at the heart of Google Business Profile optimisation.
Another critical part of your business's local SEO efforts is presenting your business as a valued member of the local community. Ensure that you monitor and promptly respond to Google reviews about your business and focus on sponsoring local events and businesses whenever possible. Through this strategy, you'll not only maximise your business's position in local SEO results but also improve the chances of potential customers engaging with your business when they're in your area.
Core Local SEO Strategies for Australian Businesses

Optimising Google My Business for Maximum Visibility
To complete your GMB profile setup, we make sure you follow these steps:
- Once you've secured your listing, complete Google's verification process.
- Enter your business's NAP and other basic details and ensure NAP consistency with your business's details on all online directories.
- Select the most relevant primary category for your business and choose any relevant secondary categories.
- Include attributes that differentiate your business from other businesses - eg. 'family owned', '30 years experience', 'wheelchair accessible' - as well as local keywords that potential customers might use in a Google search.
- Highlight the services of your business with a keyword-rich description of it.
- Upload current high-quality photos and/or videos of your business, including corporate logos and photos of team members.
- List all your product offerings with descriptions, prices and relevant links.
- Regularly share product updates and latest company news in order to regularly engage with clients.
- Monitor questions from current and prospective clients and answer them promptly.
- Take customer feedback seriously. Be it positive or negative reviews, answer promptly. Wherever relevant, try to use valuable local keywords in your responses, as these will enhance your SEO in local rankings.
Importance of Bing in Local SEO
Like Google, Bing also has its own equivalent of GMB: Bing Places and its corresponding Bing Listings. Business owners who already have a GMB profile can also have a profile on Bing Places. Setting up a profile on Bing Places is a simple process, and it includes the option of being able to import information from an existing GMB profile to a Bing Places profile. Once activated, a current Bing Places profile can only enhance a business's online visibility.
Although Google is one of the dominant search engines, other search engines are also a part of local SEO. One of the more popular alternative search engines is Bing, a favourite among older consumers.


Local Citations: Building Authority and Credibility
Local citations are online mentions of your business's NAP, commonly found in business directories, maps, and review websites, as well as on social media. Make sure that the mentions are consistent and the NAP details are the same across multiple locations. Such citations reinforce your business's position in your local community and, therefore, foster a degree of trust - critical to improving search rankings and attracting highly targeted local traffic.
Advanced Local SEO Tactics
Leveraging Customer Reviews for Local SEO Success
Active and regular engagement with customers is indispensable to any local SEO strategy, and nowhere is this more evident than in customer reviews on social media and other online business profiles.
While positive customer reviews can only enhance the local SEO standing of a business, active regular engagement is a decisive factor in strengthening your local SEO rankings. Here are some guiding principles for online reputation management.
Encourage Reviews
Encourage customers to leave reviews on social media, as well as on Google and other platforms.
Respond to all Reviewers
Treat every review - positive or negative - with the respect it deserves. While positive customer reviews can never hurt your SEO, the ultimate effect of a negative review will depend on how well it is handled.
Display Reviews on Your Website
Display positive reviews on your website to harness the trust your business has already earned on your GMB and social media.
Learn from Reviews
Whether it's a compliment or a complaint, every review has something to teach you - either an opportunity to celebrate your business's achievements or to focus on areas of improvement.
Creating Localised Content for Local Audiences
Another critical element in local SEO is creating high-quality, local content. By creating material such as blog posts, case studies, and other content that reflects the interests and issues of your business's local community, you confirm its relevance to locals. This in turn, recommends it to others in the area who may need your business's services.
Q Agency’s Local SEO Process for Australian Businesses
1.
Google My Business Optimisation
The process for optimising your business's local SEO begins with claiming and completing your GMB profile setup. This involves entering your business's NAP and other local business details, including relevant business categories and photos.
2.
Bing Places Profile Creation and Optimisation
Local SEO helps to cast a wide net. This is the reason it's worth claiming and completing your Bing Places for a complete setup of your business profile. By ensuring consistency in your business's details across Bing and Google, you'll be maximising online visibility for your business, while attracting more local customers.
3.
Local Citation Building and NAP Consistency
The next key stage in developing your business's local SEO is building local citations across relevant local directories. This stage also includes ensuring NAP consistency across all citations, which helps boost local search rankings.
4.
Local Reviews and Reputation Management
Encourage local companies and other organisations to write positive reviews about your business. Whether you receive positive or negative reviews, ensure that your review management is handled honestly, professionally and promptly. Positive reviews on Google or other platforms can be displayed on your business's website.
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Proven Results for Local SEO in Australia
Increased Google Map Rankings for Local Businesses
Case Study: Mountain Culture Brewery Local SEO Overhaul
The Client
Mountain Culture Brewery is a popular provider of craft beer in Emu Plains. They are located in Refern, Katoombo, Melbourne and Hobart.
The Challenge
Despite the company's impressive range of beers and a loyal local following, Mountain Culture Brewery faced a major challenge in increasing its number of patrons. The organic traffic on its website also needed attention.
The Solution
Q Agency began its SEO overhaul by revamping the client's entire keyword strategy. We then optimised the landing pages on their site, which involved improving their structure, content and call-to-action.
The Result
- A 10-fold increase in keyword rankings put Mountain Culture Brewery on the map for local craft beer lovers.
- Revamped landing pages boosted conversions.
- Monthly website traffic grew from 90 to 1,500 visits per month - a 1,200% increase.
Case Study: Humii Website Redesign and Local SEO
The Client
Humii is an online mystery shopping platform.
The Challenge
Despite offering innovative products, the client felt that their unique ethos wasn't being reflected on their website.
The Solution
Q Agency developed a high-performance, high-engagement website with bold colours and a playful design that expressed how the client wanted to stand out with their services.
The Result
- A 5-fold increase in their website's organic traffic.
Frequently asked questions
Local SEO is the optimisation of a business's web presence in order to enhance its local search engine rankings. By optimising your business's local SEO, you can ensure that your business has a high recall value for potential customers in your area.
Optimise your Google My Business listing for better local visibility by ensuring that your business's information is current and complete. Make sure that its name, address and phone number are consistent across all local business directories and other platforms.
Local citations are mentions of your business's name, address and phone number (NAP) on directories and other websites, as well as on social media. Provided that your NAP details are consistent across different locations, such citations are important as they confirm your credibility as a local, trusted organisation, which enhances your local SEO search rankings.
Yes, Q Agency helps with Bing Places for Business optimisation.
Positive reviews of your business by local residents can enhance your local SEO rankings. However, whether reviews are positive or negative, what is most important is that you respond to reviews honestly, professionally and promptly. Engagement with the local community is one of the factors that determines a business's local SEO rankings.
Several factors will indicate whether your local SEO efforts are working. These include:
• more organic website traffic from your local area
• higher engagement rates on your website
• more customer activity, such as phone calls and store visits, that can be traced to your Google My Business profile.
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