AI Chatbot for Your Website
AI chatbot that answers customers 24/7.
- Answers customer questions 24/7, using only information you've approved
- Shows the source behind every answer, and captures the lead when it can't
- A monthly report of what people actually asked, so you know what to fix next
Works with your website and CRM
Webflow
Shopify
WordPress
HubSpot
Trusted by 300+ brands, locally and nationally
What it is
Answer customers at 2am, and learn what they asked.
An assistant on your website answers product, spec, delivery and policy questions from the documents you approve, at any hour, with the source under every answer. When it has no source, it says so and passes the customer to your team with the chat attached.
Most chatbots are sold on fewer emails. The bigger prize is the report: every month, the questions your customers asked, counted, with the gaps marked, so you know which page, spec sheet or FAQ to write next.
Does the 900mm cooktop come with a warranty, and can you deliver to Penrith?
Yes. The 900mm cooktop has a 5 year manufacturer's warranty, and we deliver to Penrith on Tuesdays and Fridays.
- Warranty terms (PDF)
- Delivery areas
Could I get a trade price for 12 units?
Trade pricing is handled by our sales team, so I won't guess. I can pass your details to them now with this chat attached.
Pass to the teamIllustrative. Answers come only from the documents you approve.
The monthly report
What your customers asked, counted.
Each month you get a short report in AllNow and by email: every question asked, grouped by topic and counted; which were answered and from where; which were handed to a person; and the questions the knowledge base could not cover. We mark the gaps and suggest the page, spec sheet or FAQ that would close each one.
- Top 20 questions, with how often each was asked
- Answered, handed over and unanswered, as a share
- After-hours enquiries captured
- The pages we recommend writing next
What is inside.
The knowledge base is the work. The assistant and the report run on it.
Part 01 of 05
Knowledge base build
We gather your pages, catalogue, spec sheets, PDFs, price lists, delivery and warranty terms and FAQs, agree with you what the assistant may and may not say, and structure it so every answer has a source.
What it changes: The assistant answers like your best staff member, from the documents you already have, and never beyond them.
Part 02 of 05
The assistant, in your brand
A chat window designed to your site, in your tone of voice, that answers product and service questions, guides people to the right page or product, and shows the source with each answer.
What it changes: Customers get an answer in seconds at any hour, and can check where it came from.
Part 03 of 05
Lead capture and handover
When a question needs a person, the assistant says so, takes the name, email and question, and sends it to your inbox or CRM with the conversation attached.
What it changes: No guessed answers, and no enquiry lost because it arrived after hours.
Part 04 of 05
The monthly report
Every question asked, grouped and counted, with what was answered, what was handed over and what the knowledge base could not cover, plus the pages we recommend writing next.
What it changes: You know exactly what customers want to know, and your site gets better every month.
Part 05 of 05
Updates and the content that follows
We keep the knowledge base current as your products and policies change, and the gaps in the report feed straight into the pages, spec sheets and FAQs our content and SEO teams build.
What it changes: The report becomes a to-do list, and the to-do list gets done.
Approved information only
It answers from the knowledge base we build with you and nothing else. No browsing, no general knowledge, no guessing.
Every answer shows its source
The page or document the answer came from is linked under it, so the customer can check and your team can trust it.
It says when it does not know
A question outside the knowledge base gets an honest answer and an offer to pass it on, never an invention.
A person is one message away
Anything that needs judgement, a quote or a complaint goes to a named person at your business with the chat attached.
Your data stays yours
Conversations are stored in an Australian region, never used to train a model, and the privacy wording is agreed with you and linked inside the chat.
Which one is you?
Answering the same questions, every week?
Pick the one that sounds like you. Both start with a look at the questions your team already answers.
Catalogue and specs
Customers ring to ask what is on the website.
- The phone and inbox take the same product and spec questions every week.
- Enquiries arrive after hours and wait until Monday.
- Your catalogue, price list and policies live in PDFs nobody can find.
First step: Build the knowledge base from your catalogue and spec sheets, launch the assistant on the product pages, and report the first month's questions.
Content gaps
You know the site is missing things. You do not know which.
- Traffic is fine; enquiries are fewer than they should be.
- You suspect people leave because they cannot find an answer.
- You want a list of what to write next, with evidence.
First step: Launch the assistant on the pages that matter, run it for a month, and hand you the report of what people asked and could not find.
How it works
Live in about 4 weeks.
The knowledge base is most of the work. Once it is right, the assistant and the report follow.
Every question is reported monthly in AllNow, with the gaps marked and the pages we recommend next.
Step 01 · Week 1
Gather and agree
We collect your documents, pages and the questions your team already gets, and agree what the assistant may say, where it hands over, and what the privacy wording is.
You get: The rules the assistant will run on, in writing.
Step 02 · Weeks 2 to 3
Build the knowledge base
Structured so every answer has a source. Tested against your team's real questions, with the wrong answers fixed before anyone outside sees it.
You get: An assistant that answers like your best staff member.
Step 03 · Week 4
Launch and connect
The assistant goes on your site in your brand, with lead capture wired to your inbox or CRM and the chat history attached to each enquiry.
You get: Answers at any hour, and no enquiry lost after 5pm.
Step 04 · Every month
Report and improve
A monthly report of what was asked, answered and missed, and the pages we recommend next. The knowledge base is updated as your products and policies change.
You get: A site that answers more every month.
Google reviews
What our clients say
on Google.
225+ 5 star reviews
Verified Google Business Profile
As seen in
Highly recommend Q Agency. They set up the branding for our small business and managed to execute our vision perfectly. They take the time to really listen to what you are after and have excellent attention to detail. We would be lost without their team.
Q Agency understood the reason why we exist and as a marketing agency is helping us get the messaging across. High five to Cassandra and Michael, they and the agency really care.
We are extremely pleased with the work done on our website. The team demonstrated professionalism and expertise throughout the process, we could not be happier with the outcome.
Josh and the team are very professional, friendly, and work hard to ensure you are happy and get exactly what you are after. Very happy with the website Q Agency delivered and will continue to use their five star service.
Consistently blown away by the speed, quality and cost-efficiency of the team at Q Agency. They have levelled up the humii website 10x since we started with them and we're stoked with the outcome.
I can't tell you the impact that working with Q Agency has had on my business. They don't just do marketing, they become part of your business, understanding your goals and driving real results.
Exceptional team to work with. We have used their services for web design, SEO and email marketing so far and the quality of work has been great and timely.
Steph has been awesome to work with on our Google Ads. Super professional, transparent, and actually delivers results. She genuinely cares about the business and always keeps me in the loop.
Q helped us upgrade our website, developing best practice UX and UI for better user journeys and to drive lead volume. They care about our results and know the right levers to pull to get us the outcomes we need.
Steph and the team at Q Agency are amazing to work with. Excellent communication and very helpful from start to finish, and delivered our project to a high standard.
Came to Q for a Shopify refresh and they absolutely delivered. The new website is faster, cleaner, and way easier for customers to use.
The head of digital at Q Agency has legitimately been the best to work with. Actively tries to grow our business and gives common sense advice rather than marketing jargon.
It has been great to work with the team at Q Agency. Smooth and fast process, we love our new website.
Our paid ads are performing better than ever, and communication has been clear and proactive throughout. Highly recommend them for anyone wanting real results from their ad spend.
The SEO team were amazing to work with and took the time to understand me and my business. I have already had great feedback about the new website and just could not be happier.
Q Agency and Steph have been excellent to work with. Steph has been very knowledgeable, understanding and thorough in assisting with our new website build.
Could not ask for anything more from this incredible company. They come to you with innovation, commitment and consistency. Their knowledge and implementation is helping me to scale my business beyond what I ever thought would be possible.
The team went above and beyond to understand our business goals and create a digital marketing strategy that truly delivered results.
Highly recommended, very professional.
Thanks for the dedicated and tailored work to create exactly what we were after.
Thanks for the dedicated and tailored work to create exactly what we were after.
Highly recommended, very professional.
The team went above and beyond to understand our business goals and create a digital marketing strategy that truly delivered results.
Could not ask for anything more from this incredible company. They come to you with innovation, commitment and consistency. Their knowledge and implementation is helping me to scale my business beyond what I ever thought would be possible.
Q Agency and Steph have been excellent to work with. Steph has been very knowledgeable, understanding and thorough in assisting with our new website build.
The SEO team were amazing to work with and took the time to understand me and my business. I have already had great feedback about the new website and just could not be happier.
Our paid ads are performing better than ever, and communication has been clear and proactive throughout. Highly recommend them for anyone wanting real results from their ad spend.
It has been great to work with the team at Q Agency. Smooth and fast process, we love our new website.
The head of digital at Q Agency has legitimately been the best to work with. Actively tries to grow our business and gives common sense advice rather than marketing jargon.
Came to Q for a Shopify refresh and they absolutely delivered. The new website is faster, cleaner, and way easier for customers to use.
Steph and the team at Q Agency are amazing to work with. Excellent communication and very helpful from start to finish, and delivered our project to a high standard.
Q helped us upgrade our website, developing best practice UX and UI for better user journeys and to drive lead volume. They care about our results and know the right levers to pull to get us the outcomes we need.
Steph has been awesome to work with on our Google Ads. Super professional, transparent, and actually delivers results. She genuinely cares about the business and always keeps me in the loop.
Exceptional team to work with. We have used their services for web design, SEO and email marketing so far and the quality of work has been great and timely.
I can't tell you the impact that working with Q Agency has had on my business. They don't just do marketing, they become part of your business, understanding your goals and driving real results.
Consistently blown away by the speed, quality and cost-efficiency of the team at Q Agency. They have levelled up the humii website 10x since we started with them and we're stoked with the outcome.
Josh and the team are very professional, friendly, and work hard to ensure you are happy and get exactly what you are after. Very happy with the website Q Agency delivered and will continue to use their five star service.
We are extremely pleased with the work done on our website. The team demonstrated professionalism and expertise throughout the process, we could not be happier with the outcome.
Q Agency understood the reason why we exist and as a marketing agency is helping us get the messaging across. High five to Cassandra and Michael, they and the agency really care.
Highly recommend Q Agency. They set up the branding for our small business and managed to execute our vision perfectly. They take the time to really listen to what you are after and have excellent attention to detail. We would be lost without their team.
AI website assistant, Sydney
AI chatbots for websites, with the report nobody else gives you.
Q Agency builds and runs AI chatbots for websites from Penrith, for businesses across Western Sydney and Australia. We call the product Customer Question Insights because the chat window is only half of it. The assistant answers product, service and specification questions 24 hours a day from a knowledge base we build with you, shows the source behind each answer, and captures the enquiry when a question needs a person. Every month you get a report of what people actually asked, what was answered, and what was not.
That report is the part no analytics tool gives you. Page views tell you where people went; the questions tell you what they wanted. Each gap is a page to write, a spec sheet to publish or a product line to think about, and because the same team builds your website and runs your SEO, the fix gets made rather than filed.
It suits manufacturers, wholesalers, trade suppliers, clinics and any business with a catalogue, a price list or a set of questions the phone keeps asking. It sits on any Webflow, Shopify or WordPress site, and it is often the first step a client takes into the rest of our AI services.
Faqs
Questions we get about AI chatbots for websites.
Straight answers. If yours is not here, ask on the call.
Can the chatbot give customers wrong information?
It answers only from the knowledge base we build with you: your pages, catalogue, spec sheets, price lists, delivery and warranty terms and FAQs. Every answer shows its source. When the question is outside that, it says so, offers to pass it on, and captures the contact details instead of guessing.
What happens when it can't answer?
It tells the customer it will get a person to reply, takes their name, email and question, and sends the enquiry to your inbox or CRM with the chat attached. Those unanswered questions are the most useful part of the monthly report, because each one is something your site should say.
How much does an AI chatbot for a website cost?
A setup fee that covers building the knowledge base, the assistant and the lead capture, then a monthly fee for hosting, updates and the report. We scope it with you after a short call, because the size of the knowledge base is what sets the work.
How long does it take to go live?
Most assistants are live within 3 to 4 weeks. The knowledge base is the longest part: gathering the documents, agreeing what the assistant may say, and testing it against the questions your team already gets.
Is it safe for customer data?
The assistant stores only what a visitor types and the answer it gave, on infrastructure with an Australian region. Nothing is used to train anyone's model. We agree the privacy wording with you before launch and link your policy inside the chat.
Will it replace my staff?
No. It takes the repeat questions at 2am and on the weekend, and it hands anything that needs judgement to a person with the history attached. Most clients find their team spends less time answering the same question and more time on the enquiries that matter.
Does it work on any website?
Yes. It is a small script that sits on any Webflow, Shopify, WordPress or custom site. It works best on a site with decent content underneath it, which is why we often attach it at the end of a build.
Can I use it for a small business?
If customers ask you the same questions by phone and email every week, yes. The monthly report is useful at any size, because it shows which answers your site is missing.
225+ Google reviews
Let's talk
See what your customers would ask.
A 30 min call: we look at your site and the questions your team already answers, and show you what the chatbot would handle.
