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What is a HubSpot Agency?
HubSpot is the system your enquiries, deals and customers live in. A HubSpot agency makes it fit your business: the pipeline stages you really use, the follow-up automated so nothing goes quiet, your website, email and accounting connected, and the team trained to keep it clean.
We are a HubSpot Partner and it is the CRM we build on, for our clients and for ourselves. Every enquiry to Q lands in the same setup we sell.
Nothing goes quiet
Every enquiry answered fast, every quote chased, every stalled deal flagged, automatically.
The follow-up happens whether or not anyone is having a busy week.
Every customer in one record
Website, email, ads and accounting connected, so a customer is one record, not 5.
No more re-typing, and no more asking who spoke to them last.
Numbers you can run on
Pipeline, source and revenue in one report, tied back to the marketing that earned it.
You know what next month looks like before it happens.
How it works
From messy contacts to a running pipeline in 90 days.
The audit first, so the build is shaped by how you sell, not by a template. Migration and setup in the first month, automations and integrations in the second, the team trained and the report running by the third.
You see spend, cost per lead, return on ad spend and revenue from your CRM in one report, compared with month 1, and which creative sold.
Step 01 · Weeks 1 to 2
The HubSpot Audit
How you sell, where leads come from, what the current CRM or spreadsheet holds, what is worth keeping. Ends in a written plan for the portal.
Step 02 · Weeks 2 to 6
Setup and migration
Pipelines, properties and owners built around your sales process. Contacts and deals migrated clean, duplicates dealt with, history kept.
Step 03 · Weeks 6 to 10
Automation and integration
Follow-up sequences, routing, quote chasing and the connections to your website, email, phones and accounting.
Step 04 · Month 3 onward
Training and reporting
The team learns it on their own deals. Dashboards live, adoption watched, and the portal tuned monthly as the business changes.
What we build, by hub
Get HubSpot doing the jobs you bought it for.
HubSpot sells these as hubs; we treat them as jobs. The audit says which are worth paying for, because most businesses need 2 done well before they need 4.
Sales HubThe pipeline
Deals, stages and owners that match how you sell. Quotes chased automatically, stalled deals flagged, calls and emails logged without anyone filing them.
In practice: Quote unanswered 3 days, follow-up sent, reply lands on the deal.
Marketing HubThe follow-up
Enquiry forms, email flows and lead scoring wired to the same record, so marketing hands sales a warm lead with its history attached.
In practice: Form filled, scored, routed, first email out in 4 minutes.
Service HubThe aftercare
Tickets, renewals and review requests that run on time. The customer who bought last year is the cheapest one you will win this year.
In practice: Job closed, review request day 3, renewal flag month 11.
ReportingThe numbers
Pipeline, source and revenue dashboards the owner actually reads, tied to the marketing spend that earned them, in HubSpot.
In practice: Month end, pipeline, source and revenue in one emailed report.
Everything your CRM needs, in writing
Your free HubSpot Audit.
The free audit ends in a written plan for the portal: what to fix, what to build, what to stop paying for. Yours whether or not we build it.
- What we found. Your portal or spreadsheet scored: setup, data health, adoption, waste.
- What you are paying for. The hubs and seats you use, the ones you do not, and what to change.
- The build plan. Pipelines, automations and integrations in the order they pay back.
- Data and migration. What comes across, what gets cleaned, what gets archived.
- The number to watch. Follow-up speed, close rate or reactivation, with the baseline set.
HubSpot Audit · [Your business]FreeWhat to fix, build and stop paying for.
- SetupPipeline matches how you sell
- Data healthDuplicates and dead records
- AutomationFollow-up running on its own
- AdoptionTeam logging deals and calls
- LicencesSeats and hubs actually used
Scored in week 1. Works whether you are on HubSpot, another CRM, or a spreadsheet.
Sound familiar?
Does one of these sound like you?
Every one of these is a setup problem, not a software problem, and the free HubSpot Audit will show you exactly where.
"The CRM is a spreadsheet."
"We pay for HubSpot. We use a tenth of it."
"Leads come in. Follow-up depends who is busy."
"It broke when the person who set it up left."
"Sales and marketing argue from different numbers."
Sales reporting
Where leads come from, pipeline built, revenue won this month.
We set up industry-leading sales reports that show you where your leads are coming from, how much pipeline has been built, and how much has been sold this month, by source.
Sounds simple. But so many HubSpot implementations are missing the one view every manager and executive team actually wants to see.
How we'd work together
Starting fresh, or rescuing a portal.
Both start with the same audit. The difference is whether we are building from a clean sheet or untangling what is there.
New implementation
From spreadsheet or another CRMYou are on spreadsheets, a legacy CRM or nothing at all. We design the portal around your sales process, migrate what is worth keeping, and switch the team over without losing a deal in the move.
- Portal architecture from the audit, not a template
- Clean migration with history and duplicates handled
- Follow-up automations live before the team switches
- Training on your own deals, not demo data
Best when the current system is holding the business back and you want it done once, properly.
Portal rescue
Already on HubSpotThe portal exists but nobody trusts it: half-finished setup, stale data, automations nobody understands, seats nobody uses. We audit it, fix the structure, and win the team back to it.
- Setup and data health scored against how you sell
- Licence and seat review, so you stop paying for shelf-ware
- Broken automations rebuilt and documented
- Adoption plan the team actually follows
Best when you are paying for HubSpot and getting a spreadsheet’s worth of value.
Also part of every engagement
What is included when Q runs your HubSpot.
Guardrails and governance
Data handling that respects the Privacy Act, approval steps on anything customer-facing, and a register of what runs where. The boring layer that makes the fast layer safe.
Measured monthly
Hours back, response times and error rates against the audit baseline, with a plain-English note each month on what changed and why.
Extended each quarter
Once the first automations hold, the next roadmap items get built. A senior strategist reviews the system quarterly and retires anything not earning its place.
Answers a new enquiry within minutes
Automatically, with a real next step. Speed to lead decides more deals than price does.
Chases every quote
A follow-up goes out on schedule until there is an answer, and the reply lands on the deal.
Flags deals that go quiet
Fourteen days of silence should ping the owner with the history attached, not surface at the quarterly review.
Shows one pipeline everyone believes
Sales, marketing and the owner looking at the same numbers, updated without anyone compiling them.
Knows where every customer came from
Source on every record, so you know which marketing pays and which just looks busy.
Who does the work
Run by people who live in HubSpot every day.
Led by Josh. Our own sales, marketing and reporting run through the same portal setup we build for clients, all from Sydney.
Ben PoutSoftware Designer & DeveloperBuilds the automations and the software behind AllNow.
Jake OxleyHead of WebOwns how AI work lands in your site, with 10 years of Webflow builds behind him.
Dylan MagriSenior Web Developer & DesignerIntegrations, CRM wiring and the front end of every build.- Stephanie CroucherAccount ManagementKeeps the plan, the specialists and you in the same conversation.
Under the same roof
The advice comes from a business that runs on it.
AI drafts our reports, routes our enquiries and assembles our client dashboards. What we recommend for your business is what already runs in ours.
Google reviews
What our clients say
on Google.
225+ 5 star reviews
Verified Google Business Profile
As seen in
Highly recommend Q Agency. They set up the branding for our small business and managed to execute our vision perfectly. They take the time to really listen to what you are after and have excellent attention to detail. We would be lost without their team.
Q Agency understood the reason why we exist and as a marketing agency is helping us get the messaging across. High five to Cassandra and Michael, they and the agency really care.
We are extremely pleased with the work done on our website. The team demonstrated professionalism and expertise throughout the process, we could not be happier with the outcome.
Josh and the team are very professional, friendly, and work hard to ensure you are happy and get exactly what you are after. Very happy with the website Q Agency delivered and will continue to use their five star service.
Consistently blown away by the speed, quality and cost-efficiency of the team at Q Agency. They have levelled up the humii website 10x since we started with them and we're stoked with the outcome.
I can't tell you the impact that working with Q Agency has had on my business. They don't just do marketing, they become part of your business, understanding your goals and driving real results.
Exceptional team to work with. We have used their services for web design, SEO and email marketing so far and the quality of work has been great and timely.
Steph has been awesome to work with on our Google Ads. Super professional, transparent, and actually delivers results. She genuinely cares about the business and always keeps me in the loop.
Q helped us upgrade our website, developing best practice UX and UI for better user journeys and to drive lead volume. They care about our results and know the right levers to pull to get us the outcomes we need.
Steph and the team at Q Agency are amazing to work with. Excellent communication and very helpful from start to finish, and delivered our project to a high standard.
Came to Q for a Shopify refresh and they absolutely delivered. The new website is faster, cleaner, and way easier for customers to use.
The head of digital at Q Agency has legitimately been the best to work with. Actively tries to grow our business and gives common sense advice rather than marketing jargon.
It has been great to work with the team at Q Agency. Smooth and fast process, we love our new website.
Our paid ads are performing better than ever, and communication has been clear and proactive throughout. Highly recommend them for anyone wanting real results from their ad spend.
The SEO team were amazing to work with and took the time to understand me and my business. I have already had great feedback about the new website and just could not be happier.
Q Agency and Steph have been excellent to work with. Steph has been very knowledgeable, understanding and thorough in assisting with our new website build.
Could not ask for anything more from this incredible company. They come to you with innovation, commitment and consistency. Their knowledge and implementation is helping me to scale my business beyond what I ever thought would be possible.
The team went above and beyond to understand our business goals and create a digital marketing strategy that truly delivered results.
Highly recommended, very professional.
Thanks for the dedicated and tailored work to create exactly what we were after.
Michael and his team have been excellent in design and support throughout our project. They understood exactly what we wanted, and nailed it.
Michael and his team have been excellent in design and support throughout our project. They understood exactly what we wanted, and nailed it.
Thanks for the dedicated and tailored work to create exactly what we were after.
Highly recommended, very professional.
The team went above and beyond to understand our business goals and create a digital marketing strategy that truly delivered results.
Could not ask for anything more from this incredible company. They come to you with innovation, commitment and consistency. Their knowledge and implementation is helping me to scale my business beyond what I ever thought would be possible.
Q Agency and Steph have been excellent to work with. Steph has been very knowledgeable, understanding and thorough in assisting with our new website build.
The SEO team were amazing to work with and took the time to understand me and my business. I have already had great feedback about the new website and just could not be happier.
Our paid ads are performing better than ever, and communication has been clear and proactive throughout. Highly recommend them for anyone wanting real results from their ad spend.
It has been great to work with the team at Q Agency. Smooth and fast process, we love our new website.
The head of digital at Q Agency has legitimately been the best to work with. Actively tries to grow our business and gives common sense advice rather than marketing jargon.
Came to Q for a Shopify refresh and they absolutely delivered. The new website is faster, cleaner, and way easier for customers to use.
Steph and the team at Q Agency are amazing to work with. Excellent communication and very helpful from start to finish, and delivered our project to a high standard.
Q helped us upgrade our website, developing best practice UX and UI for better user journeys and to drive lead volume. They care about our results and know the right levers to pull to get us the outcomes we need.
Steph has been awesome to work with on our Google Ads. Super professional, transparent, and actually delivers results. She genuinely cares about the business and always keeps me in the loop.
Exceptional team to work with. We have used their services for web design, SEO and email marketing so far and the quality of work has been great and timely.
I can't tell you the impact that working with Q Agency has had on my business. They don't just do marketing, they become part of your business, understanding your goals and driving real results.
Consistently blown away by the speed, quality and cost-efficiency of the team at Q Agency. They have levelled up the humii website 10x since we started with them and we're stoked with the outcome.
Josh and the team are very professional, friendly, and work hard to ensure you are happy and get exactly what you are after. Very happy with the website Q Agency delivered and will continue to use their five star service.
We are extremely pleased with the work done on our website. The team demonstrated professionalism and expertise throughout the process, we could not be happier with the outcome.
Q Agency understood the reason why we exist and as a marketing agency is helping us get the messaging across. High five to Cassandra and Michael, they and the agency really care.
Highly recommend Q Agency. They set up the branding for our small business and managed to execute our vision perfectly. They take the time to really listen to what you are after and have excellent attention to detail. We would be lost without their team.
HubSpot agency, Sydney
HubSpot services for Sydney and Australia.
Q Agency is a HubSpot partner agency in Sydney working with businesses across Australia, covering HubSpot setup, onboarding and CRM implementation for Sydney businesses end to end. We implement, rescue, automate and run HubSpot portals for trades and home services, professional services firms, health practices, manufacturers and B2B companies: businesses whose sale is an enquiry, a quote and a follow-up, and whose CRM should be doing the chasing.
HubSpot is the CRM we build on because it is the one we run ourselves. Every enquiry to Q lands in the same kind of portal we sell: answered in minutes by automation, routed to an owner, chased until there is an answer, and reported beside the marketing that produced it. That experience is the difference between an agency that configures software and one that runs a pipeline on it.
Every engagement starts with a free HubSpot Audit: your portal or current system scored for setup, data health, adoption and waste, with a written plan for what to fix, what to build and what to stop paying for. We are a HubSpot Partner, and the same team runs the marketing that fills the pipeline, so the two are reported together.
Faqs
Questions we get about HubSpot consulting.
Straight answers. If yours is not here, ask on the call.
How much does HubSpot implementation cost?
It depends on how many hubs, how messy the data is and what needs integrating. We scope it with you after the free audit, and the audit itself costs nothing.
We already have HubSpot. Can you fix it rather than rebuild it?
Usually, yes. The audit scores the portal for setup, data health and adoption. Most rescues keep the portal and fix the structure; a rebuild is the recommendation only when starting again is genuinely cheaper.
Which HubSpot tier do we need?
Often a lower one than you are paying for. The audit includes a licence and seat review; unused hubs and seats are the most common waste we find.
Can you migrate us from Salesforce, Pipedrive or a spreadsheet?
Yes. Contacts, companies, deals and history come across with duplicates merged and dead records archived. We run the old and new systems side by side until the team trusts the new one.
Will the team actually use it?
That is designed, not hoped for. Training happens on their own live deals, each role gets a one-page playbook, and we watch adoption for the first quarter and fix the friction points.
Can HubSpot talk to Xero and our job software?
Yes. Native connectors where they exist, middleware where they do not, and custom integration through our development team when the system is unusual.
Do you run the marketing side of HubSpot too?
Yes, and that is the point of one team. The same people run the SEO, ads and email that fill the pipeline, so marketing hands sales a scored lead with its history, not a name on a list.
How long does implementation take?
A straightforward portal is live in about 6 weeks; migration, integrations and training take it to roughly 90 days. Rescues vary with the mess; the audit gives you the number before you commit.
Is HubSpot itself expensive?
It can be free. HubSpot’s starter CRM costs nothing and suits many small businesses; paid hubs are priced per seat and tier on HubSpot’s site. The audit includes a licence review, and recommending a cheaper tier than you expected is common.
Who owns the portal?
You do. It is your HubSpot account and your data. We are added as a partner and removed if we part ways, and everything we build is documented so it survives us.
225+ Google reviews
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A senior strategist asks the right questions and maps out the plan we would execute to grow your business.
