Trusted by 300+ brands, locally and nationally
Which one is you?
Store underselling, or outgrowing its platform?
Pick the one that sounds like you. All 3 start with the same consultation.
Launching a store
A retail brand going direct, or a first store for a product that sells.
- Keep
- your brand and your margins
- Change
- everything else: platform, structure, payments, shipping, tracking
Store underperforms
Traffic arrives, carts do not. Slow pages, clunky checkout, mobile an afterthought.
- Keep
- the catalogue and what already ranks
- Change
- speed, product pages and the path to checkout, measured before and after
Outgrown the platform
WooCommerce or a legacy cart is fighting the team at every step.
- Keep
- catalogue, customers, URLs and rankings
- Change
- the platform, migrated with a plan, usually to Shopify
Ecommerce services
Ecommerce web design and development services
Getting the store right is the build's job; the growth services decide what it earns.
What actually converts
The 3 numbers an ecommerce website is built around.
Design taste matters, but these decide the revenue. Every build is measured on them before and after.
Speed
Mobile shoppers leave slow stores before the hero loads. We build to Core Web Vitals and keep the app count honest.
Conversion rate
Product page to checkout, measured step by step. Most stores we inherit lose more in the cart than in the traffic.
Cost per customer
SEO, Shopping ads and email run by the same team, in one report, so you know what a customer costs from each channel.
How a store build runs
How does ecommerce web development work at Q?
Most stores launch in 8 to 12 weeks across 6 stages; migrations are scoped by catalogue size, and we set the exact timeline with you after the first call.
Discovery
Discovery and baseline
Catalogue, margins, customers, and what the current store earns by channel.
Platform
Platform and architecture
Platform chosen for the team; collections structured from search demand.
Design
Design
Product, collection, cart and checkout designed for the buying decision, mobile first.
Build
Build and migration
Catalogue, customers and orders across; payments, shipping, taxes and tracking wired.
Launch
Launch
Checklist, speed pass, redirects live, Merchant Center synced, Search Console watching.
Grow
Growth
SEO, Shopping ads and email flows from the same team, reported against the baseline.
Why one team
Brand, website and ads, without the handovers.
Most sites are built in isolation: a brand guide handed to a web team, then handed again to whoever runs the ads. Something is lost at every handover. Here the same plan runs all 4.
- Flexible and future-proofed: your team can make changes whenever they need to, and existing systems are integrated, not thrown out.
- Digital experiences that cut through: custom builds from scratch, in clean and robust code, when an off-the-shelf site will not do your idea justice.
- Selling from launch week: the designer who made the brand builds the site, and the campaigns launch the week it goes live.
Rebuilding with a redirect plan to protect rankings
A rebuild planned to protect your rankings.
Most traffic drops after a new website are not Google. They are a missing redirect map. Every rebuild we ship comes with one, and with a baseline taken before launch so you can see what changed.
- Rank and traffic baseline before a line of code
- One-to-one redirect map for every URL
- Metadata, schema and internal links carried over
- Search Console monitored after launch
Without a plan
2.9k to 895
Monthly sessions after a rebuild with no redirects. Thermoline, before Q.
With one
+61%
Organic sessions 10 months after a Shopify migration. Mrs Fields.
Google reviews
What our clients say
on Google.
225+ 5 star reviews
Verified Google Business Profile
As seen in
Highly recommend Q Agency. They set up the branding for our small business and managed to execute our vision perfectly. They take the time to really listen to what you are after and have excellent attention to detail. We would be lost without their team.
Q Agency understood the reason why we exist and as a marketing agency is helping us get the messaging across. High five to Cassandra and Michael, they and the agency really care.
We are extremely pleased with the work done on our website. The team demonstrated professionalism and expertise throughout the process, we could not be happier with the outcome.
Josh and the team are very professional, friendly, and work hard to ensure you are happy and get exactly what you are after. Very happy with the website Q Agency delivered and will continue to use their five star service.
Consistently blown away by the speed, quality and cost-efficiency of the team at Q Agency. They have levelled up the humii website 10x since we started with them and we're stoked with the outcome.
I can't tell you the impact that working with Q Agency has had on my business. They don't just do marketing, they become part of your business, understanding your goals and driving real results.
Exceptional team to work with. We have used their services for web design, SEO and email marketing so far and the quality of work has been great and timely.
Steph has been awesome to work with on our Google Ads. Super professional, transparent, and actually delivers results. She genuinely cares about the business and always keeps me in the loop.
Q helped us upgrade our website, developing best practice UX and UI for better user journeys and to drive lead volume. They care about our results and know the right levers to pull to get us the outcomes we need.
Steph and the team at Q Agency are amazing to work with. Excellent communication and very helpful from start to finish, and delivered our project to a high standard.
Came to Q for a Shopify refresh and they absolutely delivered. The new website is faster, cleaner, and way easier for customers to use.
The head of digital at Q Agency has legitimately been the best to work with. Actively tries to grow our business and gives common sense advice rather than marketing jargon.
It has been great to work with the team at Q Agency. Smooth and fast process, we love our new website.
Our paid ads are performing better than ever, and communication has been clear and proactive throughout. Highly recommend them for anyone wanting real results from their ad spend.
The SEO team were amazing to work with and took the time to understand me and my business. I have already had great feedback about the new website and just could not be happier.
Q Agency and Steph have been excellent to work with. Steph has been very knowledgeable, understanding and thorough in assisting with our new website build.
Could not ask for anything more from this incredible company. They come to you with innovation, commitment and consistency. Their knowledge and implementation is helping me to scale my business beyond what I ever thought would be possible.
The team went above and beyond to understand our business goals and create a digital marketing strategy that truly delivered results.
Highly recommended, very professional.
Thanks for the dedicated and tailored work to create exactly what we were after.
Michael and his team have been excellent in design and support throughout our project. They understood exactly what we wanted, and nailed it.
Michael and his team have been excellent in design and support throughout our project. They understood exactly what we wanted, and nailed it.
Thanks for the dedicated and tailored work to create exactly what we were after.
Highly recommended, very professional.
The team went above and beyond to understand our business goals and create a digital marketing strategy that truly delivered results.
Could not ask for anything more from this incredible company. They come to you with innovation, commitment and consistency. Their knowledge and implementation is helping me to scale my business beyond what I ever thought would be possible.
Q Agency and Steph have been excellent to work with. Steph has been very knowledgeable, understanding and thorough in assisting with our new website build.
The SEO team were amazing to work with and took the time to understand me and my business. I have already had great feedback about the new website and just could not be happier.
Our paid ads are performing better than ever, and communication has been clear and proactive throughout. Highly recommend them for anyone wanting real results from their ad spend.
It has been great to work with the team at Q Agency. Smooth and fast process, we love our new website.
The head of digital at Q Agency has legitimately been the best to work with. Actively tries to grow our business and gives common sense advice rather than marketing jargon.
Came to Q for a Shopify refresh and they absolutely delivered. The new website is faster, cleaner, and way easier for customers to use.
Steph and the team at Q Agency are amazing to work with. Excellent communication and very helpful from start to finish, and delivered our project to a high standard.
Q helped us upgrade our website, developing best practice UX and UI for better user journeys and to drive lead volume. They care about our results and know the right levers to pull to get us the outcomes we need.
Steph has been awesome to work with on our Google Ads. Super professional, transparent, and actually delivers results. She genuinely cares about the business and always keeps me in the loop.
Exceptional team to work with. We have used their services for web design, SEO and email marketing so far and the quality of work has been great and timely.
I can't tell you the impact that working with Q Agency has had on my business. They don't just do marketing, they become part of your business, understanding your goals and driving real results.
Consistently blown away by the speed, quality and cost-efficiency of the team at Q Agency. They have levelled up the humii website 10x since we started with them and we're stoked with the outcome.
Josh and the team are very professional, friendly, and work hard to ensure you are happy and get exactly what you are after. Very happy with the website Q Agency delivered and will continue to use their five star service.
We are extremely pleased with the work done on our website. The team demonstrated professionalism and expertise throughout the process, we could not be happier with the outcome.
Q Agency understood the reason why we exist and as a marketing agency is helping us get the messaging across. High five to Cassandra and Michael, they and the agency really care.
Highly recommend Q Agency. They set up the branding for our small business and managed to execute our vision perfectly. They take the time to really listen to what you are after and have excellent attention to detail. We would be lost without their team.
Your web team
The ecommerce designers and developers behind your store.
Led by Jake. A named account manager runs the plan and you deal directly with the designer and developer on your build. Everyone is in Sydney.
Ecommerce website design, Sydney
Ecommerce websites for stores across Australia, measured in orders.
Q Agency is an ecommerce web design agency in Sydney, designing and building ecommerce websites for retailers and trade suppliers across Australia: tiles and stone, food and gifting, homewares, equipment and specialist catalogues. We are a Shopify Partner, build on WooCommerce where it genuinely fits, and migrate stores off legacy carts with rankings intact.
A store is a different job from a lead-gen site. The buying decision happens on product and collection pages, the revenue leaks in the cart, and the growth comes from how SEO, Shopping ads and email work together after launch. So we build around the 3 numbers that decide it: speed, conversion rate and cost per customer, baselined before the build and reported after. The same team then runs the ecommerce SEO, the ads and the flows, which is why the case studies on this page are revenue numbers rather than screenshots.
Our ecommerce web designers and developers work as one team: the people who plan the catalogue design the product and collection pages, build the store, integrate payments such as Afterpay, Apple Pay, PayPal and Stripe, and connect Xero, shipping and ERP systems. Custom ecommerce development goes where a theme cannot do the job, such as B2B ordering, trade pricing and quote workflows, and every store is built mobile first to pass Core Web Vitals.
Tile and Bath Co grew from $20k to $480k a month in 18 months with the store, SEO and ads as one plan. Mrs Fields gained 61% in organic sessions 10 months after migrating. LabDirect returns 14.4x on Google Ads.
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Faqs
Q answers your ecommerce Qs.
Straight answers. If yours is not here, ask on the call.
What is ecommerce website design?
Designing an online store around how people buy: product and collection pages, search and filters, cart and checkout, and the trust signals that get a first-time customer to pay. Good ecommerce web design is judged on conversion rate and speed as much as on looks.
Are you an ecommerce web design agency in Sydney?
Yes. Our studios are in Penrith and at Martin Place in the Sydney CBD, and we design and develop ecommerce websites for retailers across Sydney, Western Sydney and the rest of Australia. Most of the work runs on calls and shared boards, so distance is rarely an issue.
Which ecommerce platform should we use?
Shopify for most stores: trusted checkout, nothing to maintain, scales without drama. WooCommerce when the team is WordPress-native and runs it well. The consultation gives you the honest call; we build both.
What does an ecommerce website cost?
It depends on catalogue size, design scope and integrations. We scope it with you after the consultation.
How long does a store take to build?
Most stores launch in 8 to 12 weeks. Migrations are scoped by catalogue size and integrations up front.
Will we lose rankings if we replatform?
Not with a plan: baseline, one-to-one redirect map for every URL, metadata carried across, Search Console monitored after launch. Mrs Fields gained 61% after theirs.
Can you move our customers and order history?
Yes. Catalogue, customers and order history come across with duplicates handled, so loyalty and accounting continuity survive.
What should we look for in an ecommerce web design company?
Stores they have built and grown, with the revenue and organic numbers to show for it; migrations that kept rankings; a platform recommendation that fits your team rather than theirs; and whether the same people will run the SEO, ads and email after launch.
Why is our store converting poorly?
Usually speed, mobile product pages and cart friction, in that order. We baseline the funnel step by step before changing anything, so the fixes are measured, not guessed.
Do you run the marketing after launch?
Yes. Ecommerce SEO, Shopping ads, Meta and Klaviyo flows from the same team, in one report, so the store and the traffic are one plan.
Can we update products ourselves?
Yes. Products, collections, discounts and content are managed from the store admin, and we train your team before handover so new products go live without a developer.
Which payment options can you integrate?
Afterpay, Apple Pay, PayPal and Stripe, plus Shop Pay and other wallets natively on Shopify. Each one is set up and tested before launch.
Do you work with B2B and wholesale stores?
Yes: trade pricing, account ordering and quote workflows, on Shopify and Shopify Plus. LabDirect is a B2B supply store.
225+ Google reviews
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A senior strategist asks the right questions and maps out the plan we would execute to grow your business.
