Trusted by 300+ brands, locally and nationally
Who we work with
- Shopify stores
- DTC brands
- Food and beverage
- Homewares
- Tools and hardware
- Fashion
- Health products
- B2B wholesale
Sound familiar?
Why revenue is flat while ad spend climbs.
Most stores hit a ceiling around the same place: Meta is getting expensive, Shopping is on autopilot, SEO was never started and email goes to everyone at once. Traffic is up, revenue is not. This is usually what is going on underneath.
You are paying for every visit, and most never come back.
No SEO, no email flows, no retargeting. Every sale starts with a paid click. Tile & Bath Co grew organic traffic 14x in 17 months and the paid budget started working on top of a base instead of alone.
The feed is doing the selling, and nobody has looked at it.
Google Shopping and Meta catalogue ads sell from your product feed. Wrong titles, missing attributes and no reviews mean the algorithm shows the wrong product to the wrong person. Feed work is the cheapest lift in eCommerce.
Return on ad spend is measured in the ad platform.
Meta and Google each claim the sale. Add them up and you have sold more than you have. Server-side tracking and a single dashboard against actual Shopify revenue is the only number worth managing to.
Our advice
Fix the website before you run ads.
The most common thing we see is a store scaling Meta spend into a product page that loads slowly, hides shipping and has no reviews.
Someone taps your ad, waits 4 seconds for the page, cannot find the shipping cost and leaves. That is not the ad failing. It is the store, and more budget makes it fail faster.
A bigger Meta budget will not fix a flat store. A working system will: a fast store with product pages that convert, a clean feed for Shopping and catalogue ads, SEO on the category and product range, email flows for the customers you already paid for, and a dashboard that shows real revenue by channel.
If you are ready to scale revenue and invest in it properly, we will scale it. If the store or the tracking is the leak, we will start there and say so.
Digital marketing services for online stores
Every channel, one plan.
Free eCommerce marketing review
We review everything before you spend.
Your store, product feed, Google Shopping, Meta, SEO, email flows and tracking, reviewed by a senior strategist. You get a clear list of what is costing you revenue and what to fix first.
- StoreSpeed, product pages, checkout, reviews
- Product feedTitles, attributes, disapprovals
- Google Shopping and MetaStructure, creative, wasted spend
- SEO and emailCategory rankings, flows, list health
- TrackingReal revenue by channel, not platform-reported
Take this with you
Fix these 6 things you scale ad spend.
Run through this yourself. If more than 2 are missing, the budget is leaking before checkout.
Product pages load in under 2 seconds on mobile
Most eCommerce traffic is mobile. Every second of load costs conversion rate, and paid traffic makes that expensive.
Shipping, returns and delivery times visible before checkout
Surprise shipping is the biggest cart-abandonment cause there is. Show it on the product page.
Reviews on the product page and in the feed
Reviews lift conversion and lift Shopping click-through. Collect them automatically after delivery.
A clean, complete product feed
Titles with the attributes people search, GTINs, correct categories, no disapprovals. The feed is the ad.
Welcome, abandoned cart and post-purchase flows live
Email flows are the highest-return channel in eCommerce and most stores have one of the 3.
Server-side tracking against Shopify revenue
If Meta and Google both claim the sale, you are managing to a number that does not exist.
How it works
First call to first order.
You run the range and the fulfilment. We run the marketing and report in plain numbers: revenue by channel, return on spend, customer acquisition cost.
- 01
Free review
A 30 minute call, then we review your store, feed, ads, SEO, email and tracking and tell you what is costing you revenue and what to fix first.
- 02
Plan and setup
Store fixes, feed, tracking, email flows and campaign structure, done before budget scales.
- 03
Launch and learn
Shopping and Meta run on the products that convert while SEO and email build underneath. Monthly reporting in revenue and return on spend.
- 04
Scale what works
Budget moves to the products, audiences and channels producing the best return. You decide how fast to grow.
Google reviews
What our clients say
on Google.
225+ 5 star reviews
Verified Google Business Profile
As seen in
Highly recommend Q Agency. They set up the branding for our small business and managed to execute our vision perfectly. They take the time to really listen to what you are after and have excellent attention to detail. We would be lost without their team.
Q Agency understood the reason why we exist and as a marketing agency is helping us get the messaging across. High five to Cassandra and Michael, they and the agency really care.
We are extremely pleased with the work done on our website. The team demonstrated professionalism and expertise throughout the process, we could not be happier with the outcome.
Josh and the team are very professional, friendly, and work hard to ensure you are happy and get exactly what you are after. Very happy with the website Q Agency delivered and will continue to use their five star service.
Consistently blown away by the speed, quality and cost-efficiency of the team at Q Agency. They have levelled up the humii website 10x since we started with them and we're stoked with the outcome.
I can't tell you the impact that working with Q Agency has had on my business. They don't just do marketing, they become part of your business, understanding your goals and driving real results.
Exceptional team to work with. We have used their services for web design, SEO and email marketing so far and the quality of work has been great and timely.
Steph has been awesome to work with on our Google Ads. Super professional, transparent, and actually delivers results. She genuinely cares about the business and always keeps me in the loop.
Q helped us upgrade our website, developing best practice UX and UI for better user journeys and to drive lead volume. They care about our results and know the right levers to pull to get us the outcomes we need.
Steph and the team at Q Agency are amazing to work with. Excellent communication and very helpful from start to finish, and delivered our project to a high standard.
Came to Q for a Shopify refresh and they absolutely delivered. The new website is faster, cleaner, and way easier for customers to use.
The head of digital at Q Agency has legitimately been the best to work with. Actively tries to grow our business and gives common sense advice rather than marketing jargon.
It has been great to work with the team at Q Agency. Smooth and fast process, we love our new website.
Our paid ads are performing better than ever, and communication has been clear and proactive throughout. Highly recommend them for anyone wanting real results from their ad spend.
The SEO team were amazing to work with and took the time to understand me and my business. I have already had great feedback about the new website and just could not be happier.
Q Agency and Steph have been excellent to work with. Steph has been very knowledgeable, understanding and thorough in assisting with our new website build.
Could not ask for anything more from this incredible company. They come to you with innovation, commitment and consistency. Their knowledge and implementation is helping me to scale my business beyond what I ever thought would be possible.
The team went above and beyond to understand our business goals and create a digital marketing strategy that truly delivered results.
Highly recommended, very professional.
Thanks for the dedicated and tailored work to create exactly what we were after.
Michael and his team have been excellent in design and support throughout our project. They understood exactly what we wanted, and nailed it.
Michael and his team have been excellent in design and support throughout our project. They understood exactly what we wanted, and nailed it.
Thanks for the dedicated and tailored work to create exactly what we were after.
Highly recommended, very professional.
The team went above and beyond to understand our business goals and create a digital marketing strategy that truly delivered results.
Could not ask for anything more from this incredible company. They come to you with innovation, commitment and consistency. Their knowledge and implementation is helping me to scale my business beyond what I ever thought would be possible.
Q Agency and Steph have been excellent to work with. Steph has been very knowledgeable, understanding and thorough in assisting with our new website build.
The SEO team were amazing to work with and took the time to understand me and my business. I have already had great feedback about the new website and just could not be happier.
Our paid ads are performing better than ever, and communication has been clear and proactive throughout. Highly recommend them for anyone wanting real results from their ad spend.
It has been great to work with the team at Q Agency. Smooth and fast process, we love our new website.
The head of digital at Q Agency has legitimately been the best to work with. Actively tries to grow our business and gives common sense advice rather than marketing jargon.
Came to Q for a Shopify refresh and they absolutely delivered. The new website is faster, cleaner, and way easier for customers to use.
Steph and the team at Q Agency are amazing to work with. Excellent communication and very helpful from start to finish, and delivered our project to a high standard.
Q helped us upgrade our website, developing best practice UX and UI for better user journeys and to drive lead volume. They care about our results and know the right levers to pull to get us the outcomes we need.
Steph has been awesome to work with on our Google Ads. Super professional, transparent, and actually delivers results. She genuinely cares about the business and always keeps me in the loop.
Exceptional team to work with. We have used their services for web design, SEO and email marketing so far and the quality of work has been great and timely.
I can't tell you the impact that working with Q Agency has had on my business. They don't just do marketing, they become part of your business, understanding your goals and driving real results.
Consistently blown away by the speed, quality and cost-efficiency of the team at Q Agency. They have levelled up the humii website 10x since we started with them and we're stoked with the outcome.
Josh and the team are very professional, friendly, and work hard to ensure you are happy and get exactly what you are after. Very happy with the website Q Agency delivered and will continue to use their five star service.
We are extremely pleased with the work done on our website. The team demonstrated professionalism and expertise throughout the process, we could not be happier with the outcome.
Q Agency understood the reason why we exist and as a marketing agency is helping us get the messaging across. High five to Cassandra and Michael, they and the agency really care.
Highly recommend Q Agency. They set up the branding for our small business and managed to execute our vision perfectly. They take the time to really listen to what you are after and have excellent attention to detail. We would be lost without their team.
The people on your account
People who know the sector.
You know your product and your customer. We know how they search, compare, add to cart and come back. The senior people below are in the accounts every week.
- Josh RichardsonCo-founder. Strategy and AI search.
- Sophie DarrHead of SEO.
- Stephanie CroucherHead of Account Management.
Faqs
eCommerce marketing questions, answered.
Straight answers. If yours is not here, ask on the call.
Which channel should an online store start with?
Google Shopping, because it catches people already searching for your product. Then Meta for reach and retargeting, email flows for the customers you have paid for, and SEO on the category range so the store stops depending on ads. Tile & Bath Co ran all 4 as one plan and went from $20k to $480k a month.
What return on ad spend should we expect?
It depends on margin, price point and how the rest of the store performs. Jet Mate Tools ran at 4.3x from a standing start. We set the target from your margin in the review, and we measure it against Shopify revenue, not the ad platform’s number.
Do you build Shopify stores?
Yes, and Webflow or Webflow-Shopify hybrids where the brand needs more design freedom. Store speed, product page structure and checkout are marketing problems as much as build problems, so the same team does both.
Can you help with wholesale as well as consumer?
Yes. Cookieman runs wholesale and consumer as one plan: Meta and a wholesale journey rebuild produced 166 new wholesale accounts in a single month alongside the consumer store.
We are already running ads. Why would this be different?
Because we fix the things that usually cap performance first: the product feed, the tracking, the product page and the email flows. Scaling ads into a store with those problems makes them more expensive. Fixing them first makes every dollar of spend work harder.
Can I see what the marketing is actually bringing in?
Yes. Revenue by channel, return on spend and customer acquisition cost land in one dashboard measured against Shopify orders, monthly, without asking.
225+ Google reviews
Let's talk
Book a call with a specialist.
A senior strategist asks the right questions and maps out the plan we would execute to grow your business.
